For students
An educational advisor (sometimes referred to as an agent or counsellor) can help you navigate the process of moving abroad to study. It is important to choose your advisor carefully and check that they are reputable.
Choosing an advisor
Only advisors listed on our country pages are approved by the university to give advice on our application process.
If your country is not listed, you can either contact an agent in a nearby location, or you can contact the International Office on international@cardiff.ac.uk who will put you in touch with approved advisors who can provide services in your country, or offer remote counselling.
The British Council has created 'A student guide to choosing an education agent’, which provides more information about education agents and what you can expect from them.
You can check the British Council's database of certified agents and counsellors to see if your chosen advisor has completed the British Council's training and signed up to the National Code of Ethical Practice for UK Education Agents.
Our educational advisors are contracted partners of Cardiff University, and are paid a commission/fee following the successful enrolment of a student who has utilised the services of an approved agent. We have a selective recruitment process to ensure agents are consistently upholding our high standards.
Provide feedback on your experiences
If you would like to provide feedback on your experience of using one of our educational advisors to support your application, please do so by completing our feedback form:
Your feedback will be reviewed by the appropriate member of our International Office team and any necessary action will be taken. If you confirm you are happy for us to contact you in response to your feedback, you should hear from us within 5 working days.
Your feedback will be kept confidential and will not be shared with a third party or agent.
