Consumer Law

We all buy goods and services regularly and may deal with customers in work or enjoy buying and selling goods online or at car boot sales in our spare time.

But how many of us fully know our legal rights and responsibilities? This flexible online course explores the basics of both the legal and practical aspects of consumer and business transactions and provides practical tips and guidance throughout to help you improve your decision making and to resolve disputes with customers and clients.

Learning and teaching

On successful completion of the module a student will be able to:

• apply theoretical knowledge of consumer law to a range of practical problems and situations provided throughout the course
• demonstrate knowledge of different approaches to resolving consumer disputes via case studies and advice role play activities
• analyse legal and practical solutions to address breaches of consumer law and identify the financial and practical implications of these options
• create a guidance leaflet/web page for customers or businesses in the student’s field of work, advising of their rights, responsibilities and remedies
• identify and use appropriate communication methods to present information and deal with difficult customers or clients
• use appropriately clear language, which is appropriate to the target audience,
• read key consumer legislation and differentiate between guidance and legal requirements.

Coursework and assessment

This module is taught online in interactive and engaging two-hour sessions to explore the principles of consumer law. This gives students the flexibility to study this module from anywhere. Tasks will also be provided via Cardiff University’s Learning Management System (LMS) as well as a wide variety of learning materials and resources. Students will engage in online discussions, journal reflections and quizzes throughout the module.

Creation of Advice or guidance leaflet 70%

Multiple Choice class Test 30%

Reading suggestions

A variety of resources and learning materials will be provided for this module via Cardiff University’s Learning Central via a provided reading list.

Library and computing facilities

As a student on this course you are entitled to join and use the University’s library and computing facilities. Find out more about using these facilities.

Accessibility

Our aim is access for all. We aim to provide a confidential advice and support service for any student with a long term medical condition, disability or specific learning difficulty. We are able to offer one-to-one advice about disability, pre-enrolment visits, liaison with tutors and co-ordinating lecturers, material in alternative formats, arrangements for accessible courses, assessment arrangements, loan equipment and dyslexia screening.