Connecting to our wifi

Before you start

You need an active internet connection to complete the eduroam setup process.

If you are not currently connected to the internet, select ‘CU-Wireless' from your list of available networks on campus and follow the on-screen instructions to connect to the CU-Wireless (daily) option.

Stolen Device Protection feature on iPhones 17.3 and above

Please note that a feature on iPhones running version 17.3 or later, known as Stolen Device Protection, limits the functionality of your iPhone when in unrecognised or unfamiliar locations. One of the limitations is downloading certificates, which are required for onboarding to eduroam.

If your device does not recognise your current location as a familiar location, we recommend that you set aside one hour to complete this process.

After the hour security delay has expired, you will be presented with ‘Time Sensitive’ messages stating that the security delay has ended. You may need to start the process again.

Instructions

1. In your Safari browser, go to https://onboard.cardiff.ac.uk.
2. You will be asked to enter your full University email address and password and confirm the device operating system has been correctly selected.
3. Click Log in.

The next steps describe how to download and install the Cardiff University certificate (eduroam configuration profile).

4. Select Install Profile to configure your device.
5. You will be presented with a pop-up, asking you to download/install the University’s eduroam configuration profile. Select Allow. If you're presented with a Stolen Device Protection message see guidance under ‘Before you start’.
6. At this point, the eduroam profile is downloaded. You now need to manually install it within the next 8 minutes. To do this:
   • Open the Settings icon from the home screen.
   • On the left-hand side of the screen, select Profile Downloaded.
   • Select Install on the eduroam install profile screen.
   • Enter your phone’s passcode, if prompted.
   • Select Install from the following pop-up messages.
   • Once the profile is installed, select Done.
7. You have now downloaded and installed the certificate and should be automatically connected to eduroam. If you are not automatically connected, select ‘eduroam’ from your network list within Settings > Wi-Fi.
8. Important: To avoid being prompted to re-connect to the ‘daily’ option, please ensure you ‘forget’ the CU-Wireless profile from your list of available networks:
   • Go to Settings > Wi-Fi.
   • Select the blue circular ‘i’ icon next to ‘CU-Wireless’.
   • Select Forget This Network.
   • Ensure there is a blue tick next to the eduroam network. This shows that you are connected and will remain connected for 12 months.

IT support

Before you contact us

If you are having problems with connecting to eduroam, please check that you have completed the following steps and then repeat the onboarding instructions.

1. Turn off any existing Virtual Private Networks (VPNs) from your device. Go to Settings > General > VPN and Device Management.
2. Try forgetting the eduroam network, restarting the device, and starting the process again.
3. If forgetting the eduroam network didn't work, you can also try removing the ‘eduroam’ profile from your device:
   • Go to Settings > General > VPN & Device Management > Configuration Profile.
   • Select the Cardiff certificate and click Remove profile.
4. Remove old Cardiff University certificate (if it exists):
   • Within Settings, select General > VPN & Device Management.
   • Select any certificate referencing Cardiff University Device Enrolment, then select Remove profile.
5. Check that the date and time of device is set to UK time.

Still having problems?

If you’re still having problems, you can:

• visit us for in-person support
• call IT Support +(44)29 2251 1111

In the meantime, remember you can use the CU-Wireless (daily option) for quick and short-term access. Note: not available in some Cardiff and Vale University Health Board locations.

Before you start

You need an active internet connection to complete the eduroam setup process.

If you are not currently connected to the internet, select ‘CU-Wireless' from your list of available networks on campus and follow the on-screen instructions to connect to the CU-Wireless (daily) option.

If you are in University-managed accommodation and plan to use an ethernet cable instead of wifi, please make sure it is connected before you continue.

Instructions

1. Open your Safari browser and go to https://onboard.cardiff.ac.uk.
2. At the login page, enter your full University email address and your password.
3. Ensure the correct Operating system has been detected (macOS), and then click Log in.

The next steps describe how to download and install the Cardiff University certificate (eduroam configuration profile).

4. Select Install Profile to configure your device.
5. Select Allow to allow downloads on ‘onboard.cardiff.ac.uk’. At this stage, the new profile has been downloaded to your device; however, it needs to be installed. To do this:
   • From the Apple icon in the top left corner, select System Settings > Privacy & Security > Profiles (For MacOS Monterey, select System Preferences and Profiles).
   • Select Install for the Cardiff University Device Enrolment.
6. You will be presented with a pop-up message. Select Install.
7. Enter your device’s passcode/TouchID if prompted.
8. Once the profile has been installed, use the wifi (‘Airport’) icon in the top menu bar to connect to eduroam.
9. Important: To avoid being prompted to re-connect to the ‘daily’ option, please ensure you ‘forget’ the CU-Wireless profile from your list of available networks. To do this:
   • For MacOS Ventura or later:
     1. Open System Settings.
     2. Select Wi-Fi.
     3. Select Advanced.
     4. Click the more button (...) next to CU-Wireless.
     5. Select Remove From List.
     6. Click Remove to confirm.
   • For MacOS 12 Monterey:
     1. Open System Preferences.
     2. Select Network.
     3. Select Wi-Fi.
     4. Select Advanced.
     5. Select CU-Wireless from the list and click the remove button (-) beneath the list. Click Remove to confirm.
     6. Click OK, then click Apply.

IT support

Before you contact us

If you are having problems with connecting to eduroam, please check that you have completed the following steps and then repeat the onboarding instructions.

1. Turn off any existing Virtual Private Networks (VPNs) from your device. Go to Settings > General > VPN and Device Management.
2. Check that the date and time of the device is set to UK time.
3. Try forgetting the eduroam network. To do this:
   • For MacOS Ventura or later:
     1. Use the wifi (‘Airport’) icon in the top menu bar to disconnect from Eduroam, if you are currently connected.
     2. Go to System Settings> Wifi.
     3. Scroll down  on the right and click Advanced.
     4. Click the more button (...) button next to Eduroam.
     5. Select Remove From List.
     6. Click Remove to confirm.
   • For MacOS Monterey:
     1. Go to System Preferences > Network > Wi-Fi.
     2. Select Advanced.
     3. Select eduroam from the list and then click the remove button (-) beneath the list.
     4. Click OK, then click Apply.
4. If the above option is not available, then try removing the eduroam profile from your device: 
   • For MacOS Ventura or later:
     1. Go to System Settings > Privacy and Security > Profiles.
     2. Select the Cardiff University Device Enrollment profile and click the ‘-‘ button to remove the profile.
   • For MacOS Monterey:
     1. Go to System Preferences > Profiles.
     2. Select the Cardiff University Device Enrollment profile and click the ‘-‘ button to remove the profile.

Still having problems?

If you’re still having problems, you can:

• visit us for in-person support
• call IT Support +(44)29 2251 1111

In the meantime, remember you can use the CU-Wireless (daily option) for quick and short-term access. Note: not available in some Cardiff and Vale University Health Board locations.

Before you start

As part of the process, you will need to download the ClearPass QuickConnect app from the Google Play Store. Please ensure you have a Google Play account set up before starting these instructions.

During the installation process, the ClearPass QuickConnect app will require you to authorise access to areas of your device, including Device Location, Manage phone calls, and Access photos, media and files. The process will not work if any of these are denied.

You need an active internet connection to complete the eduroam setup process. If you are not currently connected to the internet, select ‘CU-Wireless' from your list of available networks on campus and follow the on-screen instructions to connect to the CU-Wireless (daily) option.

Instructions

1. Open your Chrome browser and go to https://onboard.cardiff.ac.uk.
2. You will be asked to enter your full University email address and password and confirm the device operating system (Android) has been correctly selected.
3. Click Log in.

The next steps will install the QuickConnect app from the Google Play Store.

4. Select Install QuickConnect.
5. You will be directed to the Google Play Store to install ClearPass QuickConnect.
6. Once installed, switch back to your web browser. Select Install Network Profile and click Download.
7. Select Open to run the ClearPass QuickConnect application. Select Continue.
8. Important: Allow ClearPass QuickConnect to access areas of your device, including Device Location, Manage phone calls, and Access photos, media and files. The process will not work if any of these are denied.
9. Select Continue and then select OK.
10. You may need to sign in again to the onboarding website.
11. If presented with an option to confirm you have installed QuickConnect, select the "I have already installed QuickConnect." option.

The next steps describe how to install the Cardiff University security certificate for eduroam.

12. You may be required to create a secure lock screen. If prompted, select Set lock and choose from the options presented.
13. ClearPass QuickConnect will then install the required certificates.
14. Select OK.
15. If you receive any errors at this stage, you may need to restart your device for the settings to apply.

Now that you have downloaded and installed the certificate, you will be able to connect to eduroam using your University username and password:

16. Go to your list of available networks and select ‘eduroam’.
17. To avoid being prompted to re-connect to the ‘daily’ option, please ensure you ‘forget’ the CU-Wireless profile from your list of available networks:
    • Go to your list of available networks.
    • Select the cog icon next to ‘CU-Wireless’.
    • Select Forget.
    • Now ensure that you are connected to the eduroam network.
18. Android will remove permissions if an app is not used regularly. To avoid the ClearPass QuickConnect app being disabled, find the app in your list of applications and ensure the Remove permissions if app is unused option is off.

IT support

Before you contact us

If you are having problems with connecting to eduroam, please check that you have completed the following steps and then repeat the onboarding instructions.

1. Turn off any existing Virtual Private Networks (VPNs) from your device.
2. Forget the existing CU-Wireless and eduroam wireless profiles from your list of available networks if they exist.
3. Uninstall the following applications from your device if they exist: “QuickConnect”, “eduroamCAT”, ”Ruckus Cloudpath, an Arris Company”.
4. Check that the date and time of your device is set to UK time.

Still having problems?

If you’re still having problems, you can:

• visit us for in-person support
• call IT Support +(44)29 2251 1111

In the meantime, remember you can use the CU-Wireless (daily option) for quick and short-term access. Note: not available in some Cardiff and Vale University Health Board locations.

Before you start

You will need an active network connection to complete the setup process.

If you are not currently connected to the internet, select CU-Wireless from your list of available networks on campus and follow the on-screen instructions to connect to the CU-Wireless (daily) option.

If you are in University-managed accommodation and plan to use an ethernet cable instead of wifi, please make sure it is connected before you continue.

Instructions

1. Go to https://onboard.cardiff.ac.uk in your browser.
2. At the login page, enter your full University email address and your password.
3. Check that the correct Operating system is selected (Windows) from the drop-down list, before selecting Log In.

The next steps describe how to install the QuickConnect app to download and manage the eduroam certificate.

4. At the next page, click Start QuickConnect to download the QuickConnect application.
5. You may have to select Keep or Save when prompted to download the application.
6. Once the application has downloaded, click on ArubaQuickConnect.exe to open the application.
7. Select Yes if prompted with a "Do you want to allow this app to make changes to your device?" message.
8. This will load the Cardiff University Onboard Wizard.

The next steps describe how to install the Cardiff University security certificate for eduroam.

9. After you select Next, the application will begin the process to install the necessary certificates to your device.
10. If a Security Warning pop-up appears, select Yes to install the Cardiff-University-WEB-CA certificate. It may appear several times, select Yes for each. You may be requested to enter your device's ‘administrator password’ at this point.
11. Select Connect to connect to the eduroam wireless network.
12. You may need to open the Windows Wireless menu in the Status Bar, choose your certificate and click OK.
13. At the Connection Summary page, select Close.
14. You should now be connected to eduroam when you are on campus. You can click on the wireless icon in the system tray to confirm you are connected to eduroam.

IT support

Before you contact us

Before you start

You will need an active network connection to complete the setup process.

If you are not currently connected to the internet, select CU-Wireless from your list of available networks on campus and follow the on-screen instructions to connect to the CU-Wireless (daily) option.

If you are in University-managed accommodation and plan to use an ethernet cable instead of wifi, please make sure it is connected before you continue.

Instructions

1. Go to https://onboard.cardiff.ac.uk in your browser.
2. At the login page, enter your full University email address and your password.
3. Check that the correct Operating system is selected (Windows) from the drop-down list, before selecting Log In.

The next steps describe how to install the QuickConnect app to download and manage the eduroam certificate.

4. At the next page, click Start QuickConnect to download the QuickConnect application.
5. You may have to select Keep or Save when prompted to download the application.
6. Once the application has downloaded, click on ArubaQuickConnect.exe to open the application.
7. Select Yes if prompted with a "Do you want to allow this app to make changes to your device?" message.
8. This will load the Cardiff University Onboard Wizard.

The next steps describe how to install the Cardiff University security certificate for eduroam.

9. After you select Next, the application will begin the process to install the necessary certificates to your device.
10. If a Security Warning pop-up appears, select Yes to install the Cardiff-University-WEB-CA certificate. It may appear several times, select Yes for each. You may be requested to enter your device's ‘administrator password’ at this point.
11. Select Finish to connect to the eduroam wireless network.
12. You should now be connected to eduroam when you are on campus. You can click on the wireless icon in the system tray to confirm you are connected to eduroam.

IT support

Before you contact us

Before you start

If logged in using a ‘Guest’ account, disconnect before performing the method below:

Instructions

1. Connect to the Dev-Setup wireless network.
2. Open your Chrome browser and go to a non-https page. We recommend http://neverssl.com/.
3. In your Chrome browser, go to https://onboard.cardiff.ac.uk unless you are auto directed.
4. Important: Choose Other as the Operation System, not Chromebook.
5. Type your University email address and password (not username).
6. Click the Log in button.
7. Choose Download certificate, at which point a file will be downloaded to your device.
8. Click the Download Certificate links to download the following certificate files. Make a note of where they are saved for a later stage.
   • CardiffUniversityRootCA.crt
   • ClearPass_Onboard_Certificate_Authority.crt
9. Make a note of the certificate password text for use further on. Refresh your browser if necessary.
10. In your Chrome browser, go to chrome://settings/certificates/.
11. Choose the Authorities tab and then the Import button.
12. On the bottom left of the window, select Choose all files.
13. Select the CardiffUniversityRootCA.crt and click Open.
14. Do not select any of the three checkboxes. Press OK.
15. Choose the Your certificates tab.
16. Press the Import and Bind button.
17. On the bottom left of the window, select Choose all files from the SSL Client Certificate button.
18. Locate the file saved in step 7 above OnboardCertificates.pkcs12, select it, and click Open.
19. Copy the password given to you previously in step 9 into the text box and press OK.
20. Click on the 'clock' icon at the bottom right of the screen.
21. Click on the 'settings cog’ icon.
22. On the following page, beneath Networks select Add connection, and then Add Wi-Fi.
23. Fill in the following details in order:
    • SSID – Type ‘eduroam’.
    • Security – Select EAP.
    • EAP Method – Select EAP-TLS.
    • Uncheck “Allow other users of this device to use this network.” at the base of the page.
    • Server Certificate – Select Cardiff-University-Root-CA.
    • User Certificate – Select ClearPass Onboard Certificate Authority <Your University Email Address>.
    • Identity – Type in your University email address.
    • Select Save identity and Password if required.
    • Select Connect.
24. The Chromebook should now securely connect to eduroam when you are on campus.

IT support

Before you contact us

Instructions

1. Forget the existing eduroam and CU-Wireless wireless profiles from your list of available networks if they exist. Access these under Settings and WiFi.
2. Restart your device.
3. Go to Settings and WiFi.
4. Select Dev-Setup from the list of available networks.
5. Your device will connect to Dev-Setup displaying 'Connected’.
6. Open your Chrome browser and go to https://onboard.cardiff.ac.uk if you are not auto directed.
7. At the login page, enter your full University email address and your password.
8. Ensure the correct operating system has been detected (eg Ubuntu (64-bit)) then click Log in.
9. Select Start QuickConnect at the next screen to download the QuickConnect app to your device.
10. Once the download has completed a window will appear containing installation instructions:
    • Open a terminal window (eg using ctrl-alt-t).
    • Run sh ~/Downloads/ArubaQuickConnect.sh.
    • Wait for the QuickConnect app window to appear and then follow the instructions in the app. The app will prompt you for you local machine password to allow it to run with elevated privileges.
    • Click Finish in the app – the onboarding window should show "Device provisioning complete".
11. Restart your device. You should now be connected to eduroam.

IT support

Before you contact us