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New students

Complete your IT set up

Last updated: 09/08/2024 16:46

After you’ve successfully completed online enrolment, you’ll have access to a range of digital resources, IT applications and software.

Your IT checklist

Complete these steps to finish setting up your IT account, access digital tools and get ready to access wifi on campus.

Once you’ve completed online enrolment, you’ll be able to access the student intranet. The intranet is your gateway to all the tools, applications, resources and services you’ll need throughout your student life.

If you’re looking for something specific, use the search function on the homepage where you’ll also find the latest news, events, and popular links.

You will need to set up Multi-Factor Authentication (MFA) before you can access some university systems, such as your email, Microsoft 365 apps and remote access to applications.

MFA adds an extra layer of security to your university account and it’s an important part of protecting your data by verifying your sign-in via another device. Log in to the student intranet to learn how to set up and use MFA.

You can install Microsoft 365 apps for free on up to five computers (Windows or Mac) and up to five mobile devices (iOS or Android) and you can use it for as long as you are working or studying at Cardiff University.

Log in to the student intranet to download and install Microsoft 365.

Log in to the student intranet to learn about the tools and platforms we use to support teaching, learning and assessments. Your school will also provide you with more information about these tools and platforms at your induction.

Protect your personal information

Don't be a victim of fraud. Email and phone scammers target UK universities, especially new students, with the hope of stealing your money, financial information, or personal details. Learn how to keep your account and personal details safe on the student intranet.

Cardiff University will never:

  • email you asking you to validate your email account
  • warn you that your mailbox is full
  • ask you for your password

Don't give out personal or financial information, like bank details or your PIN, over the phone, even if the caller claims to be from a known or trusted organisation, like your bank or the university.

If you are ever in doubt that it is us contacting you, do not respond and instead contact us via our official channels to confirm whether the contact is genuine.

Download our free antivirus software

You can download and use a free copy of the Sophos Home antivirus software from the student intranet.

Keeping you updated

We use a wide range of student communications channels to keep you connected to our community and make sure you get the information you need.

Check your emails regularly to make sure you receive important information relevant to you. Our emails will come from @cardiff.ac.uk and include:

Messages from the Pro Vice-Chancellor for Education and Students

Our Pro Vice-Chancellor for Education and Students, Claire Morgan, writes regularly to all students. Urgent or significant announcements may also be sent through this channel.

Messages from your academic school

These messages are specifically about your school, your course, and any updates that may affect you and your studies.

Student News

Student News is our weekly email and main way to share updates with you. It features a round-up of news and student stories, and is sent to all students every Monday.

Tailored emails

We send out regular emails to those living in university residences and students who are vulnerable or disabled.

Download our Student App to get notifications and stay up to date. View your timetable, access support and find university buildings.

If there’s an emergency, this is the quickest way for us to contact you and let you know what's happening.

Follow us on social media for  top tips to help your learning,  looking after your wellbeing, links to useful resources, student takeovers and university news. You can find us on:

Instagram

Facebook

Twitter

IT help and support

There are lots of ways you can contact us:

  • send a message via our chat service . Look for the chat icon in the bottom right of the screen on all IT support student intranet pages
  • visit us at the Centre for Student Life for face-to-face IT support
  • call us 24/7 on +44 (0)29 2251 1111 (some requests may not be resolvable on weekdays between 17:00 and 08:00, during weekends, and bank holidays)

If you find yourself locked out of your account, use the Forgotten your password? option on the intranet login page to reset your password.