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The Older People’s Commissioner for Wales publishes report based on research by Cardiff School of Nursing and Midwifery Studies

2 January 2013

Raising Concerns Report

The Older People’s Commissioner for Wales has published a report based on research undertaken by Cardiff School of Nursing and Midwifery Studies. The report, Raising Concerns in the Workplace, explores the dilemmas and barriers that those who work with older people may encounter when faced with poor care or practice, with the aim of safeguarding and protecting vulnerable adults.

The report was commissioned by the Older People’s Commissioner for Wales, Sarah Rochira, and is now being used to support a strategic partnership being established to achieve change in workplace culture in Wales. The report is underpinned by an extensive piece of research undertaken by the School’s RCN Professor of Nursing Daniel Kelly and Dr Aled Jones, which gave voice to front line staff on the subject of workplace culture in health and social care settings and how it can support or prevent the raising of concerns.

The report, launched on the 20th December 2012, found that workplace culture is a primary factor in determining how effectively concerns are raised and responded to. Concluding that a supportive workplace culture is vital to raising concerns, it recommended the development of a strategic partnership for the purpose of identifying and taking forward action that will achieve real change in workplace culture.

The Older People’s Commissioner for Wales’ strategic partnership will identify and drive action to achieve change in health and social care workplace culture in Wales so that older people are better supported and protected from harm. A National Development Board, which will be hosted by the office of the Older People’s Commissioner and will include partner organisations from across the health and social care sector, will develop and agree a strategic approach across Wales to achieve real change in workplace culture. 

Sarah Rochira said: 

“As Older People’s Commissioner, I have a particular role in ensuring that older people are safeguarded and protected, which is why I commissioned extensive research on workplace culture and raising concerns.

Today I publish a report that identifies the ways in which workplace culture can affect the extent to which workers feel able to raise concerns about poor care and mistreatment. The report gives voice to those who work with older people on a daily basis, many of whom are unrecognised for the valuable work they do, highlighting the need for greater assistance in raising concerns at an early stage.

I am pleased that partners working across health and social care have committed to being part of the National Development board. This collaborative working will identify and take forward action that will achieve change in workplace culture in Wales, with the wellbeing and safety of older people at its heart.

I am confident that we can work together in Wales to deliver the change required to make Wales a safe place to grow older, not just for some but for everyone.”